Wednesday, May 4, 2011

KYC - Know Your Customer

My mobile service provider of 12 years kept sending text messages "Your invitation to join Loop M-Channel - a service for best offers and promotions expires in 10 days. To join reply to this SMS with yes". Out of curiosity I texted 'Yes'. After which followed the most bizarre question a company could ask a customer after 12 years - "are you 1. Male or 2. Female ? " . This was then followed by a question about age group and interests.

The fact that the questions are easy to answer via sms and that the replies are free - possibly gives the company the feeling that they can ask pretty much anything.

Maybe they should use the facility to ask more pertinent questions " Do you intend to remain our customer ? Text 1 for Yes , 2 for No "

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