Unexpected side-effects of the recession

A study conducted in UK show that customer service expectations soar in recession . The BDO Stoy Hayward research found that 71 per cent of consumers would be happy to look elsewhere if they encountered poor customer service.

If a similar study is conducted in any country at this point in time the results are likely to be similar.

Consistent , high quality service is a smart strategy in good times and bad. Service however is a subset of the organization's values and culture . As they say in Ayurveda - you can't treat a part without addressing the whole.